If you need assistance, please contact us via our “Contact Us” page located within our website menu/header.
Our friendly support team aims to respond within 24–48 hours.
We are a proudly South Australian owned and operated online family business and customer satisfaction is extremely important to us. ❤️
Most orders are dispatched from within Australia, with shipping typically occurring from our warehouse locations in Victoria or New South Wales depending on stock levels and demand.
To maintain the premium quality of our products, many of our items are fabricated and customised overseas before being shipped to our Australian warehouses for local fulfilment.
We only sell within Australia and New Zealand and do not offer global shipping.
Yes — during busy periods, some colours, sizes, or upgraded models may occasionally sell out faster than expected within our Australian warehouses.
Rather than making customers wait for a full Australian warehouse restock, selected orders may occasionally be shipped directly from our overseas fabrication warehouse to Australia or New Zealand.
This customer-first system helps us:
✔ Reduce sell-outs
✔ Keep popular products available
✔ Maintain premium quality
✔ Ensure customers do not miss out on their preferred variant
Please note this may occasionally result in slightly longer delivery timeframes.
Most orders arrive within 7–14 business days Australia-wide, excluding weekends and public holidays.
Some of our premium upgraded products require additional preparation and customisation before dispatch.
This includes products such as:
✅ Reinforced Hood SNUGGLES Cove beds
✅ Removable Machine-Washable Covers
✅ Upgraded Twist-and-Close Pupsicle Models
During high-volume periods, courier delays and increased demand can occasionally extend delivery times slightly. Our team always works hard to dispatch orders as quickly as possible.
Unlike many standard push-in enrichment toys commonly sold around Australia, our upgraded Pupsicle models include a stronger twist-and-close locking system for improved durability and a more secure fit during use.
This upgraded design helps provide:
✔ Better durability
✔ Reduced opening during play
✔ Longer-lasting enrichment
✔ Less mess during use
Our upgraded Pupsicle models are specifically prepared for Australian and New Zealand customers only.
Yes — we proudly offer FREE delivery Australia-wide on all orders unless otherwise specified.
We accept all major payment methods including:
Credit & Debit Cards
PayPal
Buy Now Pay Later options listed on our product pages
All payments are securely processed for your protection.
If your order appears delayed, we first recommend checking your Shipping Confirmation email along with your spam/junk folder for tracking updates.
Please note courier delays can occasionally occur during busy periods and public holidays.
If you still require assistance, please contact us through our Contact Us page and our support team will happily assist you.
All prices displayed on our website are listed in AUD (Australian Dollars).
