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If we approve a return, you will be provided with a return address and instructions on how to return your item.
All return postage and shipping costs are the responsibility of the customer. We do not provide prepaid return labels, reimburse return shipping costs, or cover any expenses incurred when returning an item to us, unless otherwise required under Australian Consumer Law.
To be eligible for a refund, the returned product must first be received back into our possession and inspected. Refunds will not be issued before the item has been successfully delivered to and received by us.
Once the returned item has been received and approved, your refund will be processed to your original payment method.
Please note:
Any original shipping/postage charges paid when placing your order are non-refundable.
Any return shipping costs paid by you are non-refundable.
Your refund amount will be limited to the purchase price of the product(s) being returned, less any applicable postage, shipping, handling, or non-refundable fees.
We reserve the right to refuse a refund if the returned product is not received, arrives damaged due to inadequate packaging, or does not meet the conditions of our Returns & Refunds Policy.
By placing an order with us, you acknowledge and agree that any approved return must be shipped back at your own expense and that refunds will only be issued after the returned product has been received and inspected by our team.
